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XoftSpySE - Spyware Removal

Hey guys,
XoftSpySE is my favorite spyware removal tool. Its free and does everything that the paid
programs can do.
* Remove Spyware, Adware
* Stop Pop-ups
* Kill Trojans, Worms, Viruses
* Clean Registry & Program Errors
* Remove harmful registry keys and files
* Speed-Up your computer
* Destroy harmful hijackers
* Helps prevent identity theft
* Clean & Optimize your PC

2 other free tools i would reccomend are:
Ad-adware
Spybot
You can find both of those on download.com

i have downloaded XOFTSPY SE and no doubt it is really great. But, uninstalled my copy a few times and then tried to put my license key in and a pop up came up and said "too many uses contact customer service." Its been 4 days now since i have submitted my question about what to do with this. I still havent received a response. The response that i received after sending the messages it just tells me the greeting part and gives me the same email they give you when you purchase the product. Does anyone know how long it takes to hear something back from them? Or what steps to take to get my key to work again?

please help!